![]() Central to the new legislation is the drive to improve ‘consumer understanding’.Īs champions of clear information and consumer clarity, we naturally welcome such legislation. ![]() So, soon enough, it’ll be much harder for firms to confuse you with badly written or baffling information. This is very important news at any time – especially so during a cost-of-living crisis, when money is tight, and the need for clarity has never been greater. ![]() Over the next 12 months, new ‘consumer duty’ rules will be imposed that will further prevent firms from misleading customers. They’ve pledged to push firms to ‘act to deliver good outcomes for customers’. In a big win for you, the consumer, the FCA (Financial Conduct Authority) has set out further legislation to protect customers – including protection against misinformation and unclear language. Consumer duty and vulnerable customers – FCA’s push for plain English information
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